Guest Terms and Conditions

When you pick dates we hold the property for a limited time while you complete payment. The booking is confirmed only when payment succeeds and we send you the confirmation email.

Prices are in US dollars (USD) and include the nights, the cleaning fee and the taxes shown before you pay. Adory charges no service fee.

Payments are made by card through Stripe. Adory collects the payment for every booking, including bookings of Host properties.

Each property has one of these policies, shown on its page and when you book. The policy in effect when you made your booking is the one that applies:

Flexible: 100% refund of the amount paid if you cancel at least 1 day before the check-in date. After that, no refund.

Moderate: 100% refund of the amount paid if you cancel at least 5 days before the check-in date. After that, no refund.

Strict: 50% refund of the amount paid if you cancel at least 7 days before the check-in date. After that, no refund.

Days are counted up to the check-in date. A refund is never more than what you paid minus what was already refunded; it goes back to the original card and can take 5 to 10 business days to appear.

If the Host or Adory cancels your booking, or the property is unavailable because of a double booking, you get a full refund.

To change dates or the number of guests, contact us. Changes depend on availability and may change the price.

Some properties require a security deposit, shown before you book. In that case we save your card securely with Stripe without charging it.

If there is damage, missing items or extraordinary cleaning during your stay, we may charge that card up to the deposit amount. We will send you a description of the claim first. You are responsible for damage caused by you or your guests, even beyond the deposit.

Follow the house rules, the check-in and check-out times, and the maximum number of guests listed. No parties or events unless the house rules allow them.

For serious violations of the rules, the Host or Adory may end your stay without a refund.

The stay guide (access, wifi, contact) is available in your booking a few days before arrival. Don't share it with others.

Many properties are in Mexico. You are responsible for your travel documents, permits and insurance, and for following local laws.

Adory and Hosts try to keep each listing accurate, but photos and descriptions are illustrative. Adory is not liable for indirect losses, or for events beyond its reasonable control (weather, natural disasters, utility outages, government action). Nothing in these terms limits the rights you have under the consumer protection law that applies to you.

We use your information (name, email, phone, dates) to manage your booking, contact you and meet legal obligations. We share it with the property's Host and their team only to look after your stay. Card details are handled by Stripe; Adory doesn't store them.

We may update these terms. Your booking is governed by the version you accepted when you booked.

These terms are governed by the laws of the State of Arizona, USA, without affecting any non-waivable rights under the law where you live.

Contact: [email protected]